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At Perfumewarmateli, we are committed to providing high-quality IT support services that meet your expectations. This Return Policy outlines our approach to service satisfaction, refunds, and cancellations. We understand that circumstances may change, and we strive to be fair and transparent in all our dealings with clients.
This policy applies to all services provided by Perfumewarmateli. By engaging our services, you acknowledge that you have read, understood, and agree to the terms outlined in this Return Policy. If you have any questions or concerns about this policy, please contact us before purchasing or engaging our services.
We take pride in the quality of our IT support services and are committed to your satisfaction. Our goal is to deliver services that meet or exceed your expectations. If you are not satisfied with any aspect of our services, we encourage you to contact us immediately so we can address your concerns and work toward a resolution.
We believe in open communication and collaborative problem-solving. When issues arise, we will work diligently to understand your concerns, identify the root cause of any problems, and implement appropriate solutions. Our team is dedicated to ensuring that you receive the value and quality you expect from our services.
Your feedback is invaluable to us and helps us continuously improve our services. We welcome constructive criticism and use it as an opportunity to enhance our processes, training, and service delivery. Our satisfaction guarantee reflects our confidence in our team and our commitment to building long-term relationships with our clients.
Refund eligibility depends on the nature of the services provided and the specific circumstances of your request. We evaluate each refund request on a case-by-case basis, taking into account factors such as the type of service, the stage of service delivery, and the reasons for dissatisfaction.
For one-time services such as system assessments, installations, or specific project work, refund requests must be submitted within seven days of service completion. To be eligible for a refund, you must provide detailed information about the issues you experienced and give us an opportunity to address and resolve them. If we are unable to resolve the issues to your satisfaction, we will consider a partial or full refund based on the circumstances.
For ongoing support contracts and service agreements, refunds are generally not provided for services already rendered. However, if you wish to cancel your contract, you may do so in accordance with the cancellation terms outlined in your service agreement. Any unused portion of prepaid services may be eligible for a prorated refund, subject to the terms of your specific contract and any applicable cancellation fees.
Certain services are non-refundable once initiated. These include but are not limited to consultation fees, emergency support services, custom development work that has been completed, third-party software licenses purchased on your behalf, and services where significant time and resources have already been invested. These exclusions will be clearly communicated to you before you engage our services.
If you believe you are eligible for a refund, please follow these steps to submit a refund request:
Contact our customer service team within the applicable timeframe specified in this policy. You can reach us by phone at +353 (01) 554 6000 or by email at help@perfumewarmateli.world. Provide your account information, including your name, contact details, and service agreement or invoice number.
Clearly describe the reasons for your refund request, including specific details about the issues you experienced, the impact on your business or operations, and any attempts you made to resolve the issues with our team. The more information you provide, the better we can evaluate your request and respond appropriately.
Allow us an opportunity to address your concerns and attempt to resolve the issues before proceeding with a refund. In many cases, we can rectify problems quickly and to your satisfaction, eliminating the need for a refund. We will work with you to find a solution that meets your needs.
If a resolution cannot be reached, we will review your refund request and respond within ten business days. Our review will consider the nature of the services provided, the extent of work completed, any contractual obligations, and the specific circumstances of your case. We will communicate our decision to you in writing, along with an explanation of our reasoning.
If your refund request is approved, we will process the refund using the original payment method whenever possible. Refunds are typically processed within fourteen business days of approval. Please note that depending on your financial institution, it may take additional time for the refund to appear in your account.
The amount of the refund will be determined based on the services rendered, the stage of project completion, any costs incurred on your behalf, and the terms of your service agreement. In some cases, we may offer a partial refund, credit toward future services, or alternative compensation that we believe fairly addresses your concerns.
We will provide you with written confirmation of the refund, including the amount refunded, the method of refund, and the expected timeframe for the funds to reach your account. If you do not receive your refund within the stated timeframe, please contact us so we can investigate and resolve any issues.
You may cancel services or service agreements in accordance with the terms specified in your contract. Cancellation policies vary depending on the type of service and the terms of your agreement. Generally, we require written notice of cancellation, which should be sent to our customer service team via email or postal mail.
For ongoing support contracts, we typically require thirty days written notice of cancellation. This notice period allows us to ensure a smooth transition and complete any pending work. During the notice period, we will continue to provide services as outlined in your agreement, and you will be responsible for payment for services rendered during this time.
If you wish to terminate a service agreement before the end of the contract term, early termination fees may apply. These fees are designed to cover administrative costs and compensate for the commitment we made to provide services at the agreed-upon rate. The specific early termination fees, if any, will be outlined in your service agreement.
We reserve the right to cancel or suspend services if payment is not received as agreed, if you breach the terms of your service agreement, or if we determine that continuing the relationship is not in the best interest of either party. In such cases, we will provide written notice and an opportunity to remedy any issues before terminating services.
We understand that your needs may change over time, and we are committed to working with you to adjust our services accordingly. If you find that the current service level or scope does not meet your needs, please contact us to discuss modifications to your service agreement.
We can often adjust service plans, change support levels, add or remove services, or modify contract terms to better align with your requirements. These adjustments may affect pricing and contract duration, and any changes will be documented in an updated service agreement that both parties will sign.
Our flexibility in accommodating service modifications reflects our commitment to building long-term partnerships and ensuring that our services continue to provide value as your business evolves.
If you have a dispute regarding services, billing, or any other matter related to our business relationship, we encourage you to contact us directly to discuss your concerns. Most disputes can be resolved through open communication and good faith negotiations.
We will make every reasonable effort to address your concerns promptly and fairly. If we are unable to resolve a dispute through direct communication, we may suggest mediation or other alternative dispute resolution methods before pursuing formal legal action.
Our goal is to maintain positive relationships with all our clients and to resolve any issues in a manner that is fair and satisfactory to all parties involved.
We recognize that exceptional circumstances may arise that are not specifically addressed in this policy. In such cases, we will evaluate the situation on its individual merits and work with you to find a fair and reasonable solution.
Examples of special circumstances might include natural disasters, significant business disruptions, health emergencies, or other unforeseen events that substantially affect your ability to use or benefit from our services. We will consider these factors when evaluating refund or cancellation requests.
Our approach to special circumstances reflects our commitment to treating our clients with fairness, empathy, and understanding, even in situations that fall outside the normal scope of our policies.
In the course of providing our services, we may recommend or facilitate the purchase of third-party products, software licenses, or services. These third-party items are subject to the return and refund policies of their respective providers, not this Return Policy.
We will assist you in understanding the terms and conditions associated with any third-party products or services, and we will help facilitate returns or refunds when possible. However, we cannot guarantee refunds for third-party items, and any such refunds are at the discretion of the third-party provider.
When purchasing third-party products or services through us, we recommend that you carefully review the provider's terms, warranty information, and return policy before making a purchase decision.
We reserve the right to modify this Return Policy at any time. Any changes will be posted on our website with an updated "Last Updated" date. Changes to this policy will apply to services purchased or agreements entered into after the effective date of the change.
For existing service agreements, the Return Policy in effect at the time the agreement was signed will generally continue to apply unless both parties agree to adopt the updated policy. We will notify you of any material changes to this policy that may affect your existing agreements.
We encourage you to review this Return Policy periodically to stay informed of any updates or changes that may affect your rights and obligations.
If you have questions about this Return Policy, wish to request a refund, or need to cancel services, please contact us:
Perfumewarmateli
17 Earlsfort Terrace, Dublin 2,
Ireland
Phone: +353 (01) 554 6000
Email: help@perfumewarmateli.world
Our customer service team is available during business hours to assist you with any questions or concerns. We are committed to providing responsive, professional service and will work diligently to address your needs.